Hotel ZUR BURG respects the protection of your data

This website uses cookies. For more informacition about cookies, visit Cookies section of the site. It is your sole responsibility not allow or disable the usage of cookies. In such a case, it may be that limited functionality or exclusion of some parts of the browsed web site.

GBC

Reservations 

Reservations can only be placed in writing either by telefax, email, letter or through online reservation systems. Reservations made by telephone shall be confirmed in writing within 24 hours, otherwise Hotel Zur Burg is not obliged to guarantee the reservation.

When booking, the clients is obliged to advise the hotel his/her full postal address and the telephone number on which he/she can be reached, eventually to advise the hotel the credit card details (especially in case of late arrival) as a guarantee of the reservation.

Modification or cancellation of the reservation can be done only in writing.

Check-in & Check-out

Check-in: 14:00
Check-out: 11:00

If you plan your arrival after 20:00, we kindly ask you to inform us in advance.

Cancellation conditions

Individual guests (1 up to 8 persons)

Should the individual guest cancel the reservation in full or partially, following cancellation conditions shall apply:

  • Cancellation 31 days and more days prior arrival no cancellation fee
  • Cancellation 30 - 15 days prior arrival 50 % of the cancelled services
  • Cancellation 14 – 7 days prior arrival 70 % of the cancelled services
  • Cancellation 6 – 1 days prior arrival 90 % of the cancelled services
  • Cancellation made less than 24 hours prior arrival and no-show 100 % of the cancelled services

Groups, Group reservations made by Travel agents & Corporate clients
(under Group reservation the group of 9 and more persons shall be understood)

Should the group reservation be cancelled in full or partially, following cancellation conditions shall apply:

  • Cancellation 91 days and more days prior arrival no cancellation fee
  • Cancellation 90 - 31 days prior arrival 40 % of the cancelled services
  • Cancellation 30 – 15 days prior arrival 70 % of the cancelled services
  • Cancellation 14 – 1 days prior arrival 90 % of the cancelled services
  • Cancellation made less than 24 hours prior arrival and no-show 100 % of the cancelled services

Are you looking forward to your holiday at Hotel Zur Burg ? We hope that nothing will change your plans, but what if ? We recommend you to book your ideal travel insurance including cancellation of the holiday HERE

Payment conditions for individual clients 

If not agreed otherwise, the following payment conditions shall apply:

  • the client will advise Hotel Zur Burg the credit card details as the guarantee of the reservation
  • or the clients is obliged to pay the deposit in the amount of 30% from the total amount of booked services after the written confirmation of the reservation

Payment conditions for groups 

If not agreed otherwise, the following payment conditions shall apply:

  • 30 % of the total amount of booked services shall be paid after the confirmation of the reservation against the pro-forma invoice
  • 70 % of the total amount of booked services shall be paid not later than 7 days prior arrival

WE ARE LOOKING FORVARD to your visit

ADDRESS

Schloßstraße 45, 5710 Kaprun, Austria

OUR PARTNERS